​​​​​

• How Validate Customer / case creator

​

• Email templates & Processes

​​

• Mandatory things to do before going on Planned Leave

​

​

​​-------------------------

​​

• ​Connectivity issues - The Initial Probing Checklist​
   

• NoName - Useful Links, Docs and Info

 

------------------------

​

• LOE Reports

LOE per TSE this month

Cases with LOE < 2hrs this month

All cases taken this month

​​​

• Tickets where Resolved Date is NOT marked

Report Link

​

​​-------------------------

​

​​​​​

​

​

• Pliny

• CatchPoint - how to setup

​

• Managing Queue

​

​​​​

​

​---------------------------------​

​​​

​

• Media Top issue self service guide

​

• Customer facing Self-Service Guides various topics

  • same guide's internal link

​

​​​​​​​

• Pvt

​

​

​---------------------------------​

​

• Management

​

​

​

​

​