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• How Validate Customer / case creator

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• Email templates & Processes

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• Mandatory things to do before going on Planned Leave

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• ​Connectivity issues - The Initial Probing Checklist​
   

• NoName - Useful Links, Docs and Info

 

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• LOE Reports

LOE per TSE this month

Cases with LOE < 2hrs this month

Your LOE Last month

All cases taken this month

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• Pliny

• CatchPoint - how to setup

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• Managing Queue

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• Partner Runbook [ CPS, FOSSL, Connectivity, Stale Content ]

# Self Service Guide/Runbook shared with individual Partners 

# Partner tickets Dashboard

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• Media Top issue self service guide

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• Customer facing Self-Service Guides

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• Connectivity and Performance/Latency Issues

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